Accessibility Statement

At Jerusalem, we are committed to providing internet access to everyone. Our goal is to develop and maintain a website that is accessible to the widest possible audience, regardless of circumstances or abilities.

To achieve this goal, we are committed to following the Web Content Accessibility Guidelines (WCAG) in accordance with the Israeli standard TI 5568 at level AA. These guidelines detail ways to make web content accessible for people with a wide range of abilities and disabilities, including those who are blind, have motor impairments, visual impairments, cognitive disabilities, and more.

Despite our efforts for inclusivity, there may still be pages or parts of the website that are not fully accessible or are in the process of becoming accessible. We understand that accessibility is not a one-time goal but an ongoing process. Therefore, our team constantly works to improve website accessibility, update features and capabilities, and adopt new technologies.

In addition, we emphasize regular training for our staff regarding accessibility and inclusive design. This ongoing learning helps ensure that our commitment to accessibility is deeply embedded in our processes and practices.

All of this is for you and your convenience. Our efforts comply with evolving legal requirements and our commitment to making the internet a more inclusive space.

If you encounter difficulties using any part of our website, or if you have suggestions for improvement, we would be happy to hear from you. Your feedback is valuable and helps us make the website as accessible as possible. You can contact us at any time.

Clarification
Despite our efforts to make the website accessible across all pages, there may be pages that have not yet been fully adapted or for which a suitable technological solution has not yet been found. This is done in good faith.
We continue to make efforts to improve accessibility as much as possible. If you encounter an accessibility issue on our site, we would appreciate it if you notify us via our accessibility coordinator by email or phone.

Accessibility Coordinator:
Daniel
sales@yerushalem.com
054-8368366

Free Shipping
Free Shipping

Our deliveries will reach you to your door – for free!
We deliver anywhere in Israel and worldwide, with no excluded areas.

Exchanges and Returns
Exchanges and Returns

Did you purchase or receive a gift and didn’t quite connect with it?
You can easily exchange or return items within 14 business days from receiving your order.

Customer Service
Customer Service

We really value hearing from you and will do everything we can to help. Our customer service is available by phone and WhatsApp at 054-8368366.

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